Terms and Conditions

1. Introduction

The owner of this web site is That's Nice Limited. The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.

3. Delivery

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed.

We are required by law to charge VAT on all UK and EU postage prices because we are VAT registered and trading as a UK business.

Our current delivery charges are as follows and are subject to change at any time:

3.1.1 Within the U.K

Standard Delivery

We charge a minimum of Royal Mails current prices, this increases with weight/size of order. We aim to ship the majority of orders either on the same day or the following day. We do not ship on weekends or bank holidays. We also have shut down days between Christmas and New Year. If an order is made after 11.30am on a Friday it may not ship until Monday. We currently use Royal Mail 48 hour service and DHL is also an option. The warehouse is closed at the weekend and Bank Holidays. Please be aware Royal Mail can take up to 7 working days to delivery an item.

Delivery options and costs will be shown in your basket when you add products and will increase in accordance with the weight thresholds. The cost shown is inclusive of VAT for UK and EU customers/addresses.

Normal delivery takes between 2-7 working days.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. You must complete a P91 Form and return it back to us within 10 days or we will close the claim and will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.

DHL is our courier of choice for larger orders – whilst we do use their express service this is not guaranteed Next Day and they do not deliver on Saturdays. They will make three attempts to deliver a package if you are not home. If still not available after the third attempt or identified a neighbour/safe place for DHL to leave your package they will return the package to us at cost to us. If you still require your package we will require repayment of the redelivery and return fee. Any packages returned we will refund the cost of the goods minus the delivery and redelivery fee.

Local collection is available. Our collection opening hours are Monday – Friday 9am until 3pm. Please call 01254 674561 for directions or instructions how to access the barrier.

Royal Mail Special Next Working Day service *

If you order before 12:00pm Mon-Fri

From £9

Saturday Delivery Royal Mail *

If you order before 12pm Friday

From £13.10

Royal Mail Next day UK delivery is available on all orders where the following criteria have been met:

* The order is placed before the specified cut off time.

* All items on the order are in stock and available for delivery.

* Cleared funds have been received in full for the order total.

* Delivery is to a UK mainland address, * post code restrictions might apply.

* Applies to next working day, excludes bank holidays and Sundays.

*DHL is not guaranteed Next Day and do not delivery Saturdays.

* Some Postcodes in Scotland might not covered by Royal Mail.

Click here for Royal Mail Coverage

That's Nice Limited will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.

Delivery address cannot be changed once the order has been shipped. That's Nice Limited are unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded. We accept no responsibility if your order is stopped by international customs. We are unable to dispatch dangerous goods such aerosols & flammables to international locations due to transport regulations.

3.1.2 If you are outside the UK, we offer 'Europe With Tracking & Insurance' or 'Outside Europe With Tracking & Insurance' options.

3.1.3 European Union Countries

Deliveries to countries within the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 2 - 21 days from dispatch.

For some orders, certain weight restrictions apply.

It is within FlavourArt UK’s discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 28 working days before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 28 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are obliged to adhere to. If you require your items urgently it is advised that you re-order them through our website.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot accept liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or by your regulating authority. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

European customers are also fully responsible for paying the import duties and tax fees for any products they order into the country. The duty and tax are not included in the order total. Your customs department/delivery company will contact you in relation to these fees and you should check your local tariffs for what these rates may be before completing orders.

WE NO LONGER DELIVER TO DENMARK BECAUSE OF EXCESSIVE REGISTRATION FEES

3.1.4 Outside the European Union - America and the Rest of the world

Delivery Charge dependent on the weight & destination

Deliveries to regions outside of the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 3-15 days from dispatch. All prices shown online in include VAT. At the checkout, VAT (20%) will be deducted where applicable. If you are registered outside the EU and are signed into the website, the prices shown on the product pages will not include VAT and will be the prices you pay excluding the shipping cost which is shown at checkout.

Note: Certain weight restrictions apply. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 25 working days (5 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 25 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. Resale is sometimes prohibited by the laws of the importing country. Import duties and taxes might have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

3.2 Returns and Exchanges

During the Covid-19 outbreak, we are unable to accept returned liquids, even if unopened.

This is to protect our staff and to maintain the integrity of our premises. We hope to return

to normal procedures when the outbreak is over.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

It is your responsibility to contact That's Nice Limited by email or phone to advise us of your intention to cancel within 14 days of receipt of them. After this date, it falls solely within the discretion of That's Nice Limited as to whether a refund, return or exchange will be accepted. Once notified, all unused items should be received at That's Nice Limited within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

You must return items to That's Nice Limited by using the returns and exchanges procedure, ie contact us by email or telephone as below;

Email: info@flavourart.co.uk Telephone 01254 674561

We cannot accept any liquid for return unless it is unused and with the tamper-evident seal intact.

Personalised items such as liquid blended to the customer's own requirements might only receive a partial refund.

Return of faulty or damaged items:

Faulty or damaged items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify That's Nice Limited of this within 3 days. If you are unaware of the damage in transit, the 3 day period still applies, however, once this has expired, any return is solely within That's Nice Limited's discretion.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be sent.

If an item is found to be faulty, the cost of returning the item will be refunded. The cost of the initial return must be borne by you.

Orders cancelled under the 14 day Consumer Contract regulations will be entitled to a full refund of the purchase price but not including the postage charge selected at checkout. The cost of returning the item/items in good condition will be borne by you.

Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £10 (or 10% if the order is over £100) restocking fee if you decide not to have the items re-delivered.

3.3 Refunds

Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods. If you used a debit or credit card to pay, any refund will also be to the card.

4. Trademarks

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

5. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

6. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

6.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

6.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

6.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

6.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

6.5 submit contents containing marketing or promotional material which is intended to solicit business.

7. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

8. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

9. Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

10. Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

11. General

11.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between FlavourArt UK and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that FlavourArt UK reserves the right to cancel your order at any time before you receive your ordered items.

11.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

11.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

11.4 Waiver.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

11.5 Cession.

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

11.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.

11.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

11.8 Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

11.9 Using the Site

This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:

(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.

(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.

(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.

(d) Engage in any activities in order to withhold or cloak identity or contact information.

(e) Send harassing and/or threatening messages to others.

(f) Engage in "flooding" - i.e flooding and mail bombing (sending large amounts of email repeatedly to the same email address).

(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation.

(h) Publish or download web pages or content, images, descriptions or text.

(i) Electronically stalk or otherwise electronically harass another.

(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any material contained on the site.

12. Pricing & purchasing.

RRP is an abbreviation of Recommended Retail Price. RRP prices might sometimes be displayed to highlight normal high street prices. We endeavour to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. The sale of products from this website is subject to availability. Your order for a product is an offer to purchase and That's Nice Limited retains the discretion to refuse your order. No contract of sale is deemed to have taken place until That's Nice Limited has dispatched your order. Discount codes are offered from time to time to Retail customers on the website. Only one discount can be applied at any one time on any order. Trade products are excluded as their prices are already discounted. Payment is due before goods are despatched unless a credit account has been authorised by That's Nice Limited in which case payment is due 14 days from date of invoicing. All payments are in GBP (Sterling). That's Nice Limited reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards.

14. Data Protection

Our policy is that we will not pass on any customer details we collect to any third party without your permission.

15. Descriptions

The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.

16. Hardware Warranty

16.1 All hardware comes with a 28 day parts warranty, unless stated otherwise in the individual product listings or manual, this does not cover any atomizer heads, wire or wicking material. We are not responsible for any damage through improper use or coil builds. It is the user’s responsibility to ensure they have significant knowledge of coil resistances. Mains chargers and USB leads have a 12-month warranty, which covers the component parts; this does not cover damaged wiring or improper use.

16.2 You should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. An electronic cigarette atomizer's expected lifespan is around 7-14 days depending on usage and an electronic cigarette battery's expected lifespan is 2-3 months. This is not a guarantee that you will ‘like’ the Electronic Cigarette, simply that it will function as described within the specified timeframe.

16.3 All replacement atomizer heads are sold as a single use disposable items and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

16.4 Any replacement parts are warranted from the date of delivery of the original order.

16.5 The warranty in clause 16.1 to 16.4 does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(d) failure by you to carry normal maintenance of the Products including regular cleaning of components and connectors;

(e) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(f) any specification provided by you.

16.6 This warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

17. Payments

Payments are taken online using Worldpay with Opayo.

The Opayo Payment Gateway Service provides a payment gateway which communicates with the relevant parties to a Transaction, they capture the payment details provided by you the customer, Opayo send these to our bank which sends the details to the customer’s payment card issuer which authorises or declines the Transaction. Your bank sends the Transaction results back to Opayo who send the results to us and you the Customer to confirm the results of the Transaction.

The Opayo Payment Gateway Service is Level 1 PCI DSS compliant, which sets out the industry standards for maintaining a secure environment. Further details about our security policy and our compliance certificate can be found on our website at https://www.opayo.co.uk/security or provided to you upon reasonable request. Opayo are responsible for securing all Customer Data which is in our possession and under our control and in accordance with the paragraph below:

What Opayo will do with your details, Customer Data and Data Protection

Opayo will use any information you provide us to:

1.1 provide the Services and manage and administer your use of the Services;

1.2 fulfil our contractual obligations under this Agreement;

1.3 liaise with regulators, banks, Payment Schemes, law enforcement agencies (including the police) and Fraud Detection Parties if required;

If you provide us with information which contains Personal Data we will process that data in accordance with applicable data protection legislation.

Data Protection

For the purposes of this Agreement, the parties agree that That’s Nice Limited are the Data Controller in respect of Personal Data contained within Customer Data (“Customer Personal Data”) and as Data Controller, you have sole responsibility for its legality, reliability, integrity, accuracy and quality.

That’s Nice Limited warrant and represent that they will comply with and will ensure that your instructions for the Processing of Customer Personal Data will comply the Data Protection Laws;

That’s Nice Limited are authorised pursuant to the Data Protection Laws to disclose any Customer

Personal Data which you disclose or otherwise provide to us regarding persons other than yourself;

That’s Nice Limited will where necessary, and in accordance with the Data Protection Laws, obtain all necessary consents and rights and provide all necessary information and notices to Data Subjects in order to:

a) disclose the Customer Personal Data to us;

b) Process the Customer Personal Data for the purposes set out in this Agreement; and

c) to disclose the Customer Personal Data to: (a) our agents, service providers and other companies within the Elavon DAC group of companies; (b) law enforcement agencies; (c) any other person in order to meet any legal obligations on us, including statutory or regulatory reporting; and (d) any other person who has a legal right to require disclosure of the information, including where the recipients of the Customer Personal Data are outside the European.

What Data That's Nice Limited Store

When a customer signs up for an account, no matter whether they're purchasing or not, our e-commerce system (Bluepark Solutions) will store the details they have provided within a User Manager section. If the account is created by our staff, the minimum amount of data this can contain is the customer's email address, password (which is encrypted), the date they registered and the date they last visited. If the customer created the account themselves, then it will also contain the IP address and Host Name they used the last time they logged in. If the customer types in further information, such as their address and telephone number, this will also be stored on their account.

Customer accounts can be deleted at any point, so we have included a 'Right to be Forgotten' page that contains a form to allow customers to request this. Please note, if the customer has placed an order prior to the deletion, their details will still remain on that order within the Order Manager. This is a legal requirement under the VAT Act 1994 and HMRC Notice 700/21 October 2013, which request that we keep all records of VAT transactions for a minimum of six years.

When a customer places an order, the information they enter, such as their name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. The other information that is stored is as follows:

their IP address, its host name and its country location

the type of device they used, such as mobile or desktop

the date and time they ordered

their payment method

how much they paid

the shipping method

the number of loyalty points they earned, if applicable

any activity on the order, such as the date and time the order was completed by your staff

whether they are a new customer, a returning one or a guest

the products they ordered

Please note: No payment information, such as credit card number, is ever stored within our site or on Bluepark's servers. This information is always stored separately by our payment provider.

Customers rights

The right to access

All customers who have created an account on our website can access the data we hold about them by logging into their account. Information such as their IP address and the last time they logged in is not viewable here, but is stored within their user account within the admin console. Customers can request to see this at any time.

Customers who checkout using Guest Checkout will not be able to access their data via an account on our website. We are obliged to provide details of the data we store for them within their order, if they request to see it.

The right to rectification

Customers with an account can change any information stored about them within the Personal Information section of their account.

Data stored within a customer's order remains unchanged if they change their personal information within their account. This can be changed, upon request, for all customers even if they checked out as a Guest.

No images on this website may be used or copied without permission from That's Nice Limited. We use some images from our suppliers after their permission has been given and the copyright remains with them.

The name FlavourArt cannot be used in the rebottling or relabelling of any of the products.

All text remains the property of That's Nice Limited and may not be copied or reproduced without written permission.

Many product names are unique to That's Nice Limited and/or FlavourArt SRL and may not be used without written permission.

Caution

If the user has a demonstrated sensitivity to nicotine, is pregnant or breastfeeding, or has any unstable heart condition, they should discuss the use of E-Liquid with a doctor or nurse before starting to use this device. By making a purchase on this website, you confirm that you are over the age of 18.

Disclaimer:

We sell FOOD FLAVOURS which comply with Italian and EU legislation and EFSA recommendations. The flavourings developed and manufactured by Flavourart srl are considered safe for FOOD use only, as it is intended that they enter the body via the digestive system and not the lungs. Digestion involves acid breakdown, enzyme attack, kidney and liver processing. Inhaling flavourings, as a vapour, results in the chemicals (contained within these) entering directly into the blood stream where these essential biological processes are effectively by-passed. Whilst vaping can be compared to smelling scents in the open air; consumption of food flavours through inhalation has not yet been scientifically tested or evaluated for human safety.

That's Nice Limited or Flavourart srl cannot be held responsible for any personal injury claim, or damages, arising from the use of food flavourings in devices such as; electronic cigarettes, e-cigs, personal vaporisers, or any other form of inhalator. As with smoking cigarettes, the use of personal vaporisers (e-cigarettes), and the use of flavourings in e-liquids, is undertaken wholly at the user’s own risk.

18. Privacy Policy

We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by That's Nice Limited. This information is collected lawfully and in accordance with GDPR and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. Our payment provider, collects your payment information. We do not send random marketing emails to personal email addresses (spam).

These are the Cookies that are placed on your device.
NAME	PURPOSE	CONTENT	EXPIRES
PHPSESSID	To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.	Session ID	On Exit
Session	This is for the visitor's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.	Session ID Can also contain an email address and encrypted password	1 Year

Last Updated 11/10/2021